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SVG2482AC not showing connected devices on GUI web portal

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The Many
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eMTA & DOCSIS Software Version: 10.0.X.SIP.PC20.CT
Software Image Name: SVG2482AC_2.2p14s4_PROD_sey
Advanced Services: SVG2482AC
Packet Cable: 2.0
 
using modem/router on Optimum cable internet.  recently i’m unable to see any connected devices or ip addresses of the devices. 

 

Best answer by SURFboard Moderator

SVG2482AC is not compatible with Optimum service provider. This model is compatible with Xfinity service provider so that might be a reason for this misconfiguration.

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Wi-Fi Warriors
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SVG2482AC is not compatible with Optimum service provider. This model is compatible with Xfinity service provider so that might be a reason for this misconfiguration.

SURFboard Community Moderator Team
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    dmckeehan503
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The Many
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  • dmckeehan503The Many
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  • The Many
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  • August 4, 2024
SURFboard Moderator wrote:

SVG2482AC is not compatible with Optimum service provider. This model is compatible with Xfinity service provider so that might be a reason for this misconfiguration.

thank you!  will replace it and try again!

 

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