Solved

Unable to connect Samsung phone and tablet with SVG2482AC

  • 11 January 2024
  • 7 replies
  • 71 views
R
Badge

Keep getting an incorrect error message trying to connect new Samsung phone. Was able to connect a new tablet. All other devices are connected. Comcast and Samsung were no help. Any suggestions?

icon

Best answer by SURFboard Moderator 13 January 2024, 02:19

View original
This topic has been closed for comments

7 replies

plemans
Rank
Userlevel 6
Badge +40

what error do you get? 

Are you using wpa2? 

Any special characters/spaces used in the ssid/password? It shouldn’t cause issues but I’ve seen a few devices that do have issues

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 1.4gig/240mbps
R
Badge

Thanks for responding.

Error message is “incorrect password”.

Yes, using wpa2.

Tablet did connect. Phone did not.

Six other devices are connected.

Password is consists of only capital letters and numbers.

Any suggestions would be appreciated.

 

plemans
Rank
Userlevel 6
Badge +40

Any spaces? 

If you change the ssid/password, does the tablet/phone connect?

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 1.4gig/240mbps
R
Badge

No spaces.

Have not tried changing password. Don’t want to have to login the already connected devices

S
Rank
Userlevel 5
Badge +41

Since you are not able to connect with Wi-Fi on your Samsung phone and tablet with default Wi-Fi password, I suggest you to factory reset the modem and try to connect it again.

Let me share you the link to perform a factory reset for your reference:

http://arris.force.com/consumers/articles/General_FAQs/SVG2482AC-Factory-Reset

 

 

SURFboard Community Moderator Team
plemans
Rank
Userlevel 6
Badge +40

I’d start with trying different ssids and if that doesn’t help, then try the factory reset. 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 1.4gig/240mbps
S
Rank
Userlevel 5
Badge +41

Hope you were able to connect to your Samsung phone after trying on the Reset.

Were you able to succeed in connecting to the Samsung phone by changing the Wi-Fi name and pasword?

SURFboard Community Moderator Team
Terms & ConditionsCookie settings