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Unable to connect Samsung phone and tablet with SVG2482AC

R
The Many
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Keep getting an incorrect error message trying to connect new Samsung phone. Was able to connect a new tablet. All other devices are connected. Comcast and Samsung were no help. Any suggestions?

Best answer by SURFboard Moderator

Since you are not able to connect with Wi-Fi on your Samsung phone and tablet with default Wi-Fi password, I suggest you to factory reset the modem and try to connect it again.

Let me share you the link to perform a factory reset for your reference:

http://arris.force.com/consumers/articles/General_FAQs/SVG2482AC-Factory-Reset

 

 

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7 replies

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • 2219 replies
  • January 12, 2024

what error do you get? 

Are you using wpa2? 

Any special characters/spaces used in the ssid/password? It shouldn’t cause issues but I’ve seen a few devices that do have issues

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
R
The Many
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  • rickreed11The Many
  • Author
  • The Many
  • 2 replies
  • January 12, 2024

Thanks for responding.

Error message is “incorrect password”.

Yes, using wpa2.

Tablet did connect. Phone did not.

Six other devices are connected.

Password is consists of only capital letters and numbers.

Any suggestions would be appreciated.

 

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • 2219 replies
  • January 12, 2024

Any spaces? 

If you change the ssid/password, does the tablet/phone connect?

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
R
The Many
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  • rickreed11The Many
  • Author
  • The Many
  • 2 replies
  • January 12, 2024

No spaces.

Have not tried changing password. Don’t want to have to login the already connected devices

S
Wi-Fi Warriors
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Since you are not able to connect with Wi-Fi on your Samsung phone and tablet with default Wi-Fi password, I suggest you to factory reset the modem and try to connect it again.

Let me share you the link to perform a factory reset for your reference:

http://arris.force.com/consumers/articles/General_FAQs/SVG2482AC-Factory-Reset

 

 

SURFboard Community Moderator Team
plemans
Juggernaut
Forum|alt.badge.img+41
  • plemansJuggernaut
  • Juggernaut
  • 2219 replies
  • January 13, 2024

I’d start with trying different ssids and if that doesn’t help, then try the factory reset. 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
S
Wi-Fi Warriors
Forum|alt.badge.img+42

Hope you were able to connect to your Samsung phone after trying on the Reset.

Were you able to succeed in connecting to the Samsung phone by changing the Wi-Fi name and pasword?

SURFboard Community Moderator Team

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