I bought a refurbished T25 but I can't add it to my ISP because it is still registered on someone else's account. Any ideas?
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How to remove a refurbished modem from the original account on T25
- The Many
- 2 replies
Best answer by Netopia
Only Xfinity can remove the HFC MAC address off their system. If you’re out of warranty, try exchanging it with the place of purchase.
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+41- Juggernaut
- 2214 replies
Return it?
Who’s your isp?
Try contacting them again. I’ve had reps say that same thing but turned out they just didn’t know what they were doing. Sometimes a different rep can help
- Wi-Fi Warriors
- 3583 replies
T25 is a cable modem; it is compatible only with Xfinity. Normally, a refurbished unit has a warranty of 1 year.
If the same problem persists, I would suggest visiting www.arris.com/consumersupport for further assistance, or you can return the unit to the place of purchase.
- The Many
- 2 replies
plemans wrote:
Return it?
Who’s your isp?
Try contacting them again. I’ve had reps say that same thing but turned out they just didn’t know what they were doing. Sometimes a different rep can help
It’s Xfinity. I went through 5 different reps on chat and the last one just told me to go to an Xfinity store. So, I did, and the rep there said it was already active on my account. He didn’t know why the chat agents had me do that. but problem solved.
- The Many
- 2 replies
It was a refurbished modem so it wasn’t under Arris warranty unfortunately.
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