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Question

Restore T25 to factory settings version 11.01***/update firmware, etc.

  • January 15, 2023
  • 3 replies
  • 155 views

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Purchased new T25.  Using successfully with Optimum internet.  Trying to log in to modem (to change DNS).  Does not open welcome page to change admin credentials.  Goes directly to status page.  Holding reset button for 20+ seconds did power cycle only???  software version 11.02.142, so not “after 11.02*****” which supposedly restores factory settings with held reset button.

 

How do I restore factory settings and set up credentials?

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3 replies

plemans
Juggernaut
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  • Juggernaut
  • 2219 replies
  • January 16, 2023

It might be how optimum has the firmware provisioning setup. 

But there isn’t anything to change for DNS on the modem. On the router side, yes you can change dns. But the T25 is a modem only device. 


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  • Author
  • The Many
  • 1 reply
  • January 16, 2023

Thanks.  I continued internet research after my post and learned that.  Unfortunately the IT techs I have been paying don’t seem to appreciated the modem/router distinction as to DNS settings.


plemans
Juggernaut
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  • Juggernaut
  • 2219 replies
  • January 16, 2023

IF you’re paying for tech’s that don’t understand that difference, might be time to check into new techs. 


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