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i recent bought a Arris T25 cable modem pn 613587-003-00. The included power supply Ktec Ks051867 plug does not fit into the cable modem power input. I tried looking on the Arris support website for the model number of the ac adapter but could not find it. The ac adapter is 12V 2.5a so should work. Any help would be much appreciated.

Since this is recent purchase you can reach out to the place of purchase to check on this if the device is more than a month old please do contact Arris phone or chat support using Arris.com/consumersupport for further assistance.

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