I'm experiencing intermittent Wi-Fi connectivity issues with my newly purchased Arris G54 modem/router combo (Wi-Fi 7).
Problem Description:
- Random disconnections occur 2-3 times daily at unpredictable intervals
- Only affects one device at a time while all other connected devices remain unaffected
- Affected device loses connectivity completely and must manually reconnect to restore connection
- Issue occurs across multiple different device types (not isolated to one specific device)
Troubleshooting Already Attempted:
- Power cycled the modem/router
- Checked device logs (no relevant entries found)
- Confirmed issue affects various devices, ruling out device-specific problems
Additional Details:
- All devices have current drivers/software updates
- Network setup is standard residential configuration
- Issue began immediately after installation
- No environmental changes or interference sources identified
Has anyone else experienced similar random disconnection issues with the G54? Are there any known firmware bugs or specific Wi-Fi 7 settings that might be causing this behavior? I'm particularly curious if disabling certain Wi-Fi 7 features or adjusting band steering settings might help.
Any guidance would be appreciated before I contact support directly.