Using the surfboard central app to set up the router and it keeps failing “WIFI Communication Failure” Error 0000-1614. It’s super annoying because I want to see what my password is to access the online GUI to change the network name a password, but the app (apparently the only place to find this password, how ridiculous) is stuck in this infinite loop of trying and failing to to set up the router
Please make sure that the G34 is providing an internet connection. When you attempt to access the web-based interface (GUI), if it prompts you for an email address and password, it means the credentials are managed through the Surfboard Central app. However, if the app hasn't been set up correctly, the GUI page may not function as expected, leading to a misconfiguration. In this case, neither the app setup will complete nor will you be able to access the GUI.
Note: The Surfboard Central app syncs with the GUI during the initial setup process. If you access the GUI first before setting up the app, it will prompt you to create a password for accessing the web interface.
Currently, since both the app setup and GUI access are not working, we recommend performing a factory reset on the G34.
For your reference, you can change your Wi-Fi name and password through both the GUI page and the Surfboard Central app.
After performing the factory reset, we recommend setting up the Surfboard Central app first. Please find the link below for the app setup instructions:
http://arris.force.com/consumers/articles/knowledge/SURFboard-Central-Wi-Fi-Cable-Modem-Setup
If you prefer to complete the setup using the web-based interface (GUI) after the reset, please follow the steps provided in the link below:
http://arris.force.com/consumers/articles/knowledge/G34-G36-Web-Manager-First-Time-Login
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