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New G34 shows connected but does not have internet

S
The Many
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New G34 solid blue light and no internet period.  ISP says it is junk.

Best answer by SURFboard Moderator

Could you try to factory reset the modem and check whether any changes on the modem’s behavior.

http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Factory-Reset

Also, please check the IPV4 address and WAN IP on GUI web portal (192.168.0.1)

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2 replies

S
The Many
  • spanton75The Many
  • The Many
  • 1 reply
  • July 9, 2024

Just got off the phone with Comcast and they  DOCSIS is red. Even after my reboot. I am still have the same issue.

S
Wi-Fi Warriors
Forum|alt.badge.img+42

Could you try to factory reset the modem and check whether any changes on the modem’s behavior.

http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Factory-Reset

Also, please check the IPV4 address and WAN IP on GUI web portal (192.168.0.1)

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