I have cox internet service, the modem I have has been working great. Recently cox sent me information telling me it was out dated. I had 1GB service for years. Cox has upgraded to 2GB service and now my modem barley get to 100gb downloads. My streaming services will quit working. Cox tells me I need new modem to fix issue. I am only paying for 500GB service and barley use 300 GB per month.
- Wi-Fi Warriors
- 3666 replies
Could you let me know the current LED light status on the modem?
Are the Wi-Fi networks showing up on your devices?
Please note that the SBG7580-AC is not compatible with speeds up to 2 Gbps. I recommend contacting your service provider to downgrade your speed plan to around 300–400 Mbps for optimal performance.
- The Many
- 1 reply
I have 500mb service and was only getting 80 to 90mb. I did a complete power down and reset and it is now back to 500mb downloads. Is it still required to change out modem if I only need 500mb downloads.
- Wi-Fi Warriors
- 3666 replies
Since you're getting good speeds after resetting the modem, I recommend monitoring the performance for now.
If the issue persists, try changing the Wi-Fi channels as a next step.
To do this:
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Open a web browser and enter 192.168.0.1 in the address bar.
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Log in using your credentials.
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Go to Basic Setup > select Wireless 2.4 GHz and change the Wi-Fi channel to 1, 6, or 11.
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Do the same for 5 GHz, with suggested channels being 36, 48, 153, or 161.
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