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Question

My router will not communicate with a Spectrum modem SBG6700AC

  • April 14, 2023
  • 1 reply
  • 126 views
D
The Many
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Hello…I have an Arris Surfboard SBG6700-AC router that I am trying to use with a Spectrum modem. It does not seem to be communicating with the modem and Spectrum Tech support confirmed this was the issue. Is there anything I can do to make this happen? Any help would be greatly appreciated. 
Thank you. 

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1 reply

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • 2236 replies
  • April 15, 2023

The SBG6700 is a modem/router combo device. it doesn’t have a router only mode. 

You could have your ISP just activate it by itself without the modem they provide. 

 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps

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