Skip to main content
Solved

No internet

R
The Many
Forum|alt.badge.img

Modem does not appear to be powered up.  No lights on modem.  No internet. Last night we had some power outages.   Could that have caused the problem?  
What do I do?

Any help appreciated,

Rich Markovich

Best answer by SURFboard Moderator

Could you let us know the product model number?

Since there are no lights on the modem, I would suggest checking the modem/router on a different outlet and power cord.

Also, try resetting the modem by holding the reset button for 30 seconds to check any changes on the modem/router’s behavior.

If you tried all the possible troubleshooting steps, I would suggest visiting www.arris.com/consumersupport for further assistance.

 

View original
    This topic has been closed for comments

    2 replies

    S
    Wi-Fi Warriors
    Forum|alt.badge.img+42

    Could you let us know the product model number?

    Since there are no lights on the modem, I would suggest checking the modem/router on a different outlet and power cord.

    Also, try resetting the modem by holding the reset button for 30 seconds to check any changes on the modem/router’s behavior.

    If you tried all the possible troubleshooting steps, I would suggest visiting www.arris.com/consumersupport for further assistance.

     

    SURFboard Community Moderator Team
    R
    The Many
    Forum|alt.badge.img
    • RichmarkoThe Many
    • Author
    • The Many
    • 1 reply
    • March 9, 2025

    Could not get WiFi.  Modem/ router was not working.  You suggested hit the reset button or try another outlet.  Found out the outlet is blown.  Plugged modem into a different outlet and success

    thank you so much 

    Rich Markovich 

    Most helpful members this week

    Terms & ConditionsCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings