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SBG6900-AC Iphone and Ipad are NOT having consistent wifi. PLEASE HELP

C
The Many
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Hello,

My iphone 12 pro and ipad air 258812 are not having consistent wifi. They both connect easily and will work well for a few moments with my wifi but then internet browsing and app using slows and just stops loading pages or working consistently.

 

The wifi is working great and consistent on my PC. I did a speed test and it had download speeds of 90.2 MBps and upload speeds of 11.2 MBPS.

 

The all in one router surfboard I am using is: SBG6900-AC. This has worked great for all of my devices for the last several years with no issues. it’s just been the alst 7 days or so…

 

I have enable band steering on arris

 

I have already tried:

unplugging router and plugging in.

forgtting and reconnecting wifi on iphone.

I have contacted both apple and my ISP (Spectrum) and they cannot help. 

 

My iphone wifi works great on other wifi routers but NOT this one anymore for some reason.

 

Please help?

 

Thanks!

Best answer by coolguyjo

FIXED! I called my ISP (Spectrum). They said there was a “quarantine” on my account due to the arris surfboard being 3.0 and NOT 3.1. They lifted the quarantine and now i’m back to hyper fast speeds on my iphone and ipad. So unethical for them to do that.

 

Thanks anyway!

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4 replies

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • 2274 replies
  • May 16, 2023

Have you tried changing the 2.4ghz and 5ghz channels? Maybe there’s interference on them

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
C
The Many
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  • coolguyjoThe Many
  • Author
  • The Many
  • 3 replies
  • May 16, 2023

I changed to chanel 1 on 2.4g and ch. 144 on 5g. Still same issue. Note: I have band steering on. should I disable?

Thanks!

C
The Many
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  • coolguyjoThe Many
  • Author
  • The Many
  • 3 replies
  • May 16, 2023

I also tried resetting my router and that still didn’t work. Doesn’t make sense because my PC internet is working great!

C
The Many
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  • coolguyjoThe Many
  • Author
  • The Many
  • 3 replies
  • Answer
  • May 16, 2023

FIXED! I called my ISP (Spectrum). They said there was a “quarantine” on my account due to the arris surfboard being 3.0 and NOT 3.1. They lifted the quarantine and now i’m back to hyper fast speeds on my iphone and ipad. So unethical for them to do that.

 

Thanks anyway!

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