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Unable to install correct modem on Surfboard Central App

  • July 2, 2023
  • 1 reply
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I setup the Arris Sb8200 model in my home.After install and registered somehow it shows I installed the Sb6141 model although the s/n is correct. Is there a way to fix this without reinstalling?

Best answer by SURFboard Moderator

 

Hello tammys567,

To add the sb8200 please follow the below step:

In the Surfboard Central App ,Go to Menu option  and remove sb6141 in the app . and then add the  device sb8200.

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Hello tammys567,

To add the sb8200 please follow the below step:

In the Surfboard Central App ,Go to Menu option  and remove sb6141 in the app . and then add the  device sb8200.


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