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Surfboard SBG6700-AC modem/router issues.

  • November 17, 2023
  • 1 reply
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J
The Many
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I use Magicjack with this modem/router and have for many years with no problems.  Within the last month, the call quality has gone down.  I have replaced all phones, cables, jacks, etc. with no success.  Magicjack tech support says it may be the following router/modem settings:

Need to open up the UDP ports 5060 thru 5070 and must disable the SIP ALG.

Tried to have Spectrum do these tasks, but I own the modem/router outright and they can’t/won’t address the unit because I own it.

 

Can you assist with these issues??

 

 

 

Best answer by SURFboard Moderator

You can do port forwarding on your modem interface by following the steps mentioned on the below article.

  http://arris.force.com/consumers/articles/General_FAQs/SBG6700-AC-v8-6-x-Port-Forwarding-Setup

On the interface after login you can see Advanced> options> NAT ALG Status> SIP- disable and then click Apply to setup SIP on the modem interface.

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1 reply

S
Wi-Fi Warriors
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You can do port forwarding on your modem interface by following the steps mentioned on the below article.

  http://arris.force.com/consumers/articles/General_FAQs/SBG6700-AC-v8-6-x-Port-Forwarding-Setup

On the interface after login you can see Advanced> options> NAT ALG Status> SIP- disable and then click Apply to setup SIP on the modem interface.

SURFboard Community Moderator Team

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