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On the NVG578HLX router Google says it works with Arris Surfboard app, why?

  • June 5, 2025
  • 1 reply
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When I Googled "Is the NVG578HLX router compatible with the Arris Surfboard app", it said it is. I'm confused.

"NVG578HLX model and firmware are compatible with the SURFboard Central app. Based on the information available, the recommended app for managing your ARRIS NVG578HLX gateway is the SURFboard Central app. 

Here's why and what you can do with it:

Designed for SURFboard Devices: The SURFboard Central app was launched to help users manage their SURFboard devices, including modems and gateways.

Comprehensive Management Features: The app provides a range of functions for managing your home network, such as:

Installation and configuration assistance.

Easy network management and settings customization.

Guest Wi-Fi setup and management.

Device management, including parental controls.

Real-time Network Insights: You can monitor network performance, device signal strength, and potential issues with real-time data.

Parental Controls: Manage screen time, content filtering, and device usage for your family.

Remote Management: Control and monitor your network from anywhere.

Available on iOS and Android: The SURFboard Central app is available for download on both Android and iOS devices. 

Important Notes:

ISP Specific Features: While the SURFboard Central app provides general management features, specific functionalities related to your service provider (like Ziply Fiber) might be managed through their own dedicated app or web interface.

Check for Compatibility: Always confirm that your specific NVG578HLX model and firmware are compatible with the SURFboard Central app.

Migration from Older Apps: If you were using the ARRIS SURFboard Manager app, you might be prompted to transition to the SURFboard Central app as Arris is shifting its focus to this platform."

 

Thoughts? 🙄

Best answer by SURFboard Moderator

Arris supports only the retail products that are available on surfboard.com but not the ISP lease products. 
Please contact your ISP for further assistance.

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Arris supports only the retail products that are available on surfboard.com but not the ISP lease products. 
Please contact your ISP for further assistance.


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