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SB6183 Internet drops, I have a "bootfile error"?

  • July 11, 2023
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K
The Many
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My internet keeps dropping out on my Surfboard SB6183. My Xfinity provider checked on their end and said I have a "bootfile error". Can anyone help? 

Best answer by SURFboard Moderator

 

Hi KevinH,

In regard to “bootfile error”  it can be checked and monitored from Xfinity.

For intermittent connection do check the cable signal levels by following the link below:

http://arris.force.com/consumers/articles/General_FAQs/SB6190-Cable-Signal-Levels

Let us know the downstream channels/ lowest and highest values of Power and SNR , also upstream channels  lowest and highest values of Power.

 

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1 reply

S
Wi-Fi Warriors
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Hi KevinH,

In regard to “bootfile error”  it can be checked and monitored from Xfinity.

For intermittent connection do check the cable signal levels by following the link below:

http://arris.force.com/consumers/articles/General_FAQs/SB6190-Cable-Signal-Levels

Let us know the downstream channels/ lowest and highest values of Power and SNR , also upstream channels  lowest and highest values of Power.

 

SURFboard Community Moderator Team

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