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Question

g34 not connecting to internet

  • August 10, 2024
  • 4 replies
  • 119 views

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New g34 has WiFi but no internet i double checked with my isp and modem is connected to them i tried resetting multiple times light is steady blue

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4 replies

  • The Many
  • 2 replies
  • August 13, 2024

John, thank you for your reply.  My connection has been dropping constantly for a week, exactly how you describe.  Glad to know I'm not the only one.  I was blaming Comcast but they say there are no service outages.  

 

I haven't had this device long enough for it to work this poorly… But too long to return it.


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Glorifiedj wrote:

John, thank you for your reply.  My connection has been dropping constantly for a week, exactly how you describe.  Glad to know I'm not the only one.  I was blaming Comcast but they say there are no service outages.  

 

I haven't had this device long enough for it to work this poorly… But too long to return it.

Could you help us with the product’s model number to assist you further?


  • The Many
  • 2 replies
  • August 13, 2024
SURFboard Moderator wrote:
Glorifiedj wrote:

John, thank you for your reply.  My connection has been dropping constantly for a week, exactly how you describe.  Glad to know I'm not the only one.  I was blaming Comcast but they say there are no service outages.  

 

I haven't had this device long enough for it to work this poorly… But too long to return it.

Could you help us with the product’s model number to assist you further?

It's the G34.  


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Is this issue happening only on Wi-Fi or even on the devices connected to modem directly?


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