No light light up. Properly connected to everything, wires secure, i have used it over 2 years. Is there a hard reset? Any advice
Solved
Power on failure on SB6190
- The Many
- 1 reply
Best answer by SURFboard Moderator
After following the troubleshooting steps that been provided for “No LED lights” if the modem is still shows “Power on Failure” and as you had mentioned its been over 2 years than warranty claim might not be helpful as the warranty is only for 2 years span from the day of purchase .
It would be nice if you could share the Date of Purchase so we can check from our side , Also, if you want more information please contact arris.com/consumersupport.
This topic has been closed for comments
- Wi-Fi Warriors
- 3722 replies
Since there is no led lights on the modem, I suggest you to try with different outlet with different power cord.
Also perform factory reset the modem and let us know if there is any changes in the behavior.
To perform factory reset, find the link given below:
http://arris.force.com/consumers/articles/General_FAQs/SB6190-Factory-Reset
- Wi-Fi Warriors
- 3722 replies
- Answer
After following the troubleshooting steps that been provided for “No LED lights” if the modem is still shows “Power on Failure” and as you had mentioned its been over 2 years than warranty claim might not be helpful as the warranty is only for 2 years span from the day of purchase .
It would be nice if you could share the Date of Purchase so we can check from our side , Also, if you want more information please contact arris.com/consumersupport.
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