SB6190; very good download, very slow (0) upload??

Internet Service Providers (ISPs) often prioritize download speeds over upload speeds, which can result in slower upload speeds.

Also, some ISPs impose data caps that may throttle upload speeds once a certain limit is reached.

Consider trying different Ethernet cables to see if that improves your upload speeds.

Thanks for the reply, I’ve read similar comments on the internet before posting my question and checked all connections, rebooted, etc,etc. If the cable was an issue I would think the download speed would also be poor.

My download speed was always good (now 270-290Mbps), it was only the upload speed that was almost zero.  And I don’t use a lot of bandwidth ie: I don’t stream movies or work with large files.

So I called COX and they set up an appt for next week however last night my service magically started working better with an upload speed of 12 Mbps.  So IDK if there was some limit on my line (never had one before) or if COX came out earlier than scheduled and found an issue at the pole or distribution box??

In the past 30 years at the same location every time I had slow internet speeds it was due to issues outside the house or up on the telephone pole (outside connections),  There’s never been anything wrong inside the house. 

The recurring issues will go away soon as ATT is installing Fiber Optic cable in my neighborhood this summer and my guess is most people will switch from COX.

Now my bigger concern is almost immediately after signing up for this “Community” my email started getting spammed including asking me about my Google account (which I don’t have).  So are our email addresses automatically shared with third parties ?? or has this website been hacked/infected with malware???

We want to assure you that our website has not been hacked, and we do not share your email addresses with third parties. It's possible that you might have clicked on some suspicious links or provided your email address on other websites, which could have led to the spam emails.

What is interesting is that in the past when I’ve called COX tech help I actually got a real tech but seems like now they (“tech” help in the Philippines) just read off boiler plate answers (check the cable, turn off and on the modem, etc) and said they can’t “see” my modem or how well it’s working which is a difference from the past. They also recommended replacing my SB6190 “because it was old” but couldn’t give me a tech reason as to what would be different with a replacement. 

Point is my SB6190, rated at 1000/1000 Mbps, is apparently working just fine.

Update: a COX tech (contractor) came out and checked the line coming into the house. He also checked the COX system transmission data before he showed up.  He said that I’m getting 32 good channels or frequencies down but only one channel/frequency up and that I should have four channels/frequencies up.

He said usually when he saw only one channel up that the problem was with the modem, but he didn’t know if that meant it was a modem firmware or modem hardware issue.

He said that ARRIS might be able to download a firmware update OR that the modem might do it automatically (but wasn’t sure). Either way, it’s been a couple of days since I got upload data back (one channel at least) so my guess is that the modem has not received any updates (or can’t)??

So here are my questions:

1. Can someone advise how to open up the SB6190 modem info screen?
2. Is it possible to update the firmware on a ~6 year old SB6190??
3. Have there been any firmware updates for the SB6190?
4. Would a firmware update (if available) possibly fix the issue with only one upload channel/frequency??
5. Or, is the cause of only one upload channel due to an internal fault with the modem??

Thanks

OK, can’t log into the SB6190, I first put  http://192.168.100.1. into Mozilla Firefox browser and couldn’t long in.  Tried a few different user names and passwords and admin and password. Nope.  Then tried resetting the modem by pressing the reset button, lights went off and it rebooted. Tried again using admin and password, nope. Then tried admin and the last 8 of the serial number, nope.

Any suggestions on how to log into the modem??*

Please read the note above if you have any answers.

When it comes to firmware updates DOCSIS standards dictate that the service provider must distribute firmware updates to cable modem devices.  The end-user cannot simply install an update like most other network-enabled devices.

ARRIS develops the software update and makes it available to service providers.  The service providers qualify, test, and distribute the software update to devices on their network.  ARRIS has limited control or visibility on distribution by the service providers.

Since the default login credentials are not working, we recommend performing a factory reset without the coaxial cable connected. Then, connect the computer to the device via an Ethernet cable, still without the coaxial cable connected. Try logging into the GUI page using the default credentials. Additionally, clear the cookies and cache of your browser to resolve any login errors.

Once you have accessed the GUI page, connect the coaxial cable and wait for the LED lights to become steady. Then, refresh the GUI page.

I did read prior discussions on the topic of getting into the ARRIS pages as described above (disconnecting the coaxial cable) but some people said after disconnecting the cable they later got a FORBIDDEN message?? IDK what effect that has on the modem??

I’m still wondering about questions 2-5 above related to only one upload channel instead of four?

So I followed the procedure above, factory reset with the coaxial cable disconnected, power on,  plugged the Ethernet cable into the computer directly from the modem, repeated this a few times, still was not able to log into the SB6190 modem (tried with both Mozilla Firefox and Microsoft browsers) using “admin” and “password”  Just got the same notice as before “locked out or too many attempts” blah, blah, blah.

I also read that some people have said COX might lock users out of their personally owned modems?? IDK.

Either way, my internet is currently working, 290 down, 12 up, only issue is that the COX Tech who came out and checked the speeds/channels said I had 8 channels/frequencies down and only 1 up and that should have been 4 channels/frequencies up.