Hi All,
I bought a SB8200 a year ago but after 8 months of operation it stopped working and even through a reset and reboot it no longer would activate with xfinity’s network. I have an older sb6141 so I plugged that in and was able to activate back with xfinity no problem. I got an RMA for the sb8200 and recieved a new sb8200 and was able to activate the new rma sb8200. That replaced SB8200 lasted about 11 months this time but now same thing happened and it no longer recieves signal to activate on the xfinity network. I had a comcast tech come out and check the line everything is fine and I plugged back in my sb6141 I had laying around and it works.
I went to rma the SB8200 again but am being informed that’s not possible by support because “this is the processes we need to follow there is no option to provide you another replacement”.
Why can’t I get an RMA for this clearly defective unit? Why does the sb8200 stop working after one year of operation? Why should I choose to ever buy another arris product again with this terrible support and defective sb8200 units?
Has anybody else had a similar situation? Why is Arris allowed to refuse me another rma for a defective sb8200?
