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Internet drops on Wi-Fi - SB8200

E
The Many
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SB6183 continually drops wifi. ISP tries to fix but no success. They state I need a new modem. How do I get warranty service? Warranty expires Nov 2024  

 

Best answer by plemans

If you have a warranty, its always worth trying to use it. That’s the whole point of a warranty. 

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3 replies

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
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  • October 21, 2023

The SB6183 is a modem only device. 

It doesn’t have any wifi. 

so not sure why they think they can fix that

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
E
The Many
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  • ezlongThe Many
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  • The Many
  • 1 reply
  • October 22, 2023

I agree. But apparently my modem is bad. Is it worth it to try to get it replaced under warranty? 
After reading some posts it appears it’s just easier to buy a new one. A neighbor has kindly allowed me to use their service until I get this resolved. 

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • 2275 replies
  • Answer
  • October 22, 2023

If you have a warranty, its always worth trying to use it. That’s the whole point of a warranty. 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps

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