Skip to main content
Question

SB8200 Speed gets Slow

  • November 27, 2023
  • 5 replies
  • 191 views

Forum|alt.badge.img

I have Xfinity and my normal speeds are about 700mb.  However, every few days my speed slows down to 3mb and I have to boot the SB8200 to get the speeds back up.  All front lights always stay green even if there is a provider issue.???  Today no internet with all lights green, reboot the Aris and internet is back.???

This topic has been closed for replies.

5 replies

plemans
Juggernaut
Forum|alt.badge.img+41
  • Juggernaut
  • 2275 replies
  • November 27, 2023

when it happens, log in and get a screensnip of the cable connections page and event logs. That shows us the connection back to the ISP


Forum|alt.badge.img+42

As you mentioned, you are experiencing with slow speed internet connection on SB8200, could you let us know whether the modem connected with any router or connected directly to the computer through hardwired.

Since you are experiencing with slow speed, I suggest you to check the cable signals to make sure all the signals are in range.

To check the cable signals, find the link given below:

http://arris.force.com/consumers/articles/General_FAQs/SB8200-Cable-Signal-Levels


Forum|alt.badge.img
  • Author
  • The Many
  • 1 reply
  • December 6, 2023

My speed just went from 700mb to 10 mb.  Lights on the modem are all green.  Here is a snap shot of the modem:

 


Forum|alt.badge.img+42

As you mentioned the downstream bonded channel’s power level and SNR level are in range.

I suggested you to share the upstream channel’s signal levels to make sure all the signals are in range.


plemans
Juggernaut
Forum|alt.badge.img+41
  • Juggernaut
  • 2275 replies
  • December 10, 2023

You have a ton of uncorrectables (errors). 

Check your line for loose connections, old/bad/cheap connections, kinked wires, etc. 

Try  moving the modem to right where the coax comes into the home and direct connect it there. That rules out anything within the walls causing issues. 

If none of that helps, the ISP needs to check the line


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings