I’m not able to connect my new SB8200 to my laptop to activate it. The top light is green, the 2nd one is blue and the other 2 stay green (it should be white - blue - blue -white). I’ve restarted it multiple times and also used the reset button but nothing changes. I can reconnect my old SB6190 using the exact same connections and it works fine. Any suggestions?
Solved
problem activating SB8200
- The Many
Best answer by SURFboard Moderator
Since your old modem is connected and works fine you need to provision your services with new modem so you can get the internet connection without any issue and make sure the old modem is deactivated and the new modem is activated under your contact with your service provider.
This topic has been closed for comments
- Wi-Fi Warriors
- 3741 replies
- Answer
Since your old modem is connected and works fine you need to provision your services with new modem so you can get the internet connection without any issue and make sure the old modem is deactivated and the new modem is activated under your contact with your service provider.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.