Will no longer connect to internet after an Xfinity outage. Infinity can’t see it.
Solved
Arris S33 shows only solid white
- The Many
Best answer by SURFboard Moderator
Could you factory reset the modem once and do self-activation through Xfinity application.
http://arris.force.com/consumers/articles/General_FAQs/S33-Factory-Reset
Also check the IPV4 address through direct connection.
This topic has been closed for comments
- Wi-Fi Warriors
Could you factory reset the modem once and do self-activation through Xfinity application.
http://arris.force.com/consumers/articles/General_FAQs/S33-Factory-Reset
Also check the IPV4 address through direct connection.
- The Many
Turns out my S33 was busted. The Xfnity website kept saying there was an outage at my house. But the Xfinity tech guy came anyway, had his own modem and router, and showed me that I do have service to the house. And a broken modem. It was under warranty and Arris will replace it.. so I’ve sent mine back to Arris in Oregon and they’ve received it. But they say they don’t have one on hand to send me. Still waiting. For days. Can you believe that????
- Wi-Fi Warriors
Since the modem is defective, Arris offered you the replacement under your warranty claim.
You can anticipate receiving the replacement as soon as the inventory returns to normal.
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