My S33 is still under warranty, and Arris has already provided me with a shipping label to replace the device due to an issue. However, I'm concerned about whether the replacement will be new or refurbished. I'm a bit wary of receiving a refurbished device because it could potentially have modified firmware or undisclosed issues that Arris hasn't detected. It would be frustrating to receive a replacement only for it to break down after a year or so.
Solved
S33 - will the replacement i get?
- The Many
- 1 reply
Best answer by SURFboard Moderator
For every new device you will be getting new device for replacement only for refurbished unit the replacement will be again refurbished unit.
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- Wi-Fi Warriors
- 3608 replies
- Answer
For every new device you will be getting new device for replacement only for refurbished unit the replacement will be again refurbished unit.
- The Many
- 1 reply
SURFboard Moderator wrote:
For every new device you will be getting new device for replacement only for refurbished unit the replacement will be again refurbished unit.
I’m trying to comprehend what you said I bought my device new so the replacement that I get via the RMA will also be new correct?
Edit: oh wait I’m dumb and can’t read nvm lol
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