First, over two months ago, I had a defective unit that was making a hissing sound and showing a white light. Unfortunately, the unit was bricked and could not be fixed. After two weeks of dealing with Arris customer service, they sent me a new unit. However, once I installed that unit, my internet started dropping signal twice an hour and buffering throughout the day. This is the second unit that has been total trash. I downgraded to my old SB8200 and my internet has never been more stable. Unfortunately, I don't see a solution for this issue, so I have to try to return the new unit to Best Buy. I just wanted to give a warning to anyone else having the same issues.
Solved
Intermittent internet connect on S33
- The Many
Best answer by SURFboard Moderator
Since you are facing the intermittent connection on the S33 modem which has been replaced by Arris we would suggest you to reach out to Arris technical support to work on this issue further. We need to also check for the cable signal level if this happening even on direct connection to the modem without router.
http://arris.force.com/consumers/articles/General_FAQs/S33-Cable-Signal-Levels
Please do check on Arris.com/consumer support for further assistance.
- Wi-Fi Warriors
- 3615 replies
- Answer
Since you are facing the intermittent connection on the S33 modem which has been replaced by Arris we would suggest you to reach out to Arris technical support to work on this issue further. We need to also check for the cable signal level if this happening even on direct connection to the modem without router.
http://arris.force.com/consumers/articles/General_FAQs/S33-Cable-Signal-Levels
Please do check on Arris.com/consumer support for further assistance.
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