The modem was unplugged due to loud hissing noises, it was working fine. Unplugged s33 for 15 mins to let cool down and when I went to plug it in it never booted. Orange light for 10-15 secs than flashes to white for a sec back to orange light for 10-15 secs. Never connects don't see it on Xfinity side and I'm unable to get into web portal either. This product is under warranty would like a replacement I've gone through hours of troubleshooting.
Solved
S33 - Modem with high pitch noise
- The Many
Best answer by SURFboard Moderator
We are very sorry for the inconvenience caused. Please do reach out to Arris.com/consumersupport for further assistance.
- Wi-Fi Warriors
- 3633 replies
- Answer
We are very sorry for the inconvenience caused. Please do reach out to Arris.com/consumersupport for further assistance.
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