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How to get tracking number for new purchased modem

  • December 6, 2024
  • 6 replies
  • 55 views
L
The Many
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I never recieved a tracking number or confirmation of a purchase made over a week ago. Any idea who to contact?

Best answer by SURFboard Moderator

I would suggest visiting www.arris.com/consumersupport for further assistance regarding order status.

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6 replies

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • 2214 replies
  • December 6, 2024

I’d start with support. 

https://arris.my.salesforce-sites.com/consumers/ConsumerProductSupport?t=Call&utm_source=SURFboardSite&utm_medium=contact-us&utm_campaign=surfboard-resources-call

 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
S
Wi-Fi Warriors
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I would suggest visiting www.arris.com/consumersupport for further assistance regarding order status.

SURFboard Community Moderator Team
C
The Certified
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  • Cpevans10The Certified
  • The Certified
  • 4 replies
  • December 7, 2024

I have the same problem. Links provided in the comments circle right back to this forum with no solutions

S
Wi-Fi Warriors
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Cpevans10 wrote:

I have the same problem. Links provided in the comments circle right back to this forum with no solutions

I would suggest visiting www.arris.com/consumersupport .

Scroll down the page, and you can locate two options “Call support” and ‘Live chat." You have to select either one.

That redirects to ARRIS Consumer Care - Support Services

SURFboard Community Moderator Team
C
The Certified
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  • Cpevans10The Certified
  • The Certified
  • 4 replies
  • December 10, 2024

Call button doesn't lead to a number and live chat also doesn't lead to anything besides this community. USPS tried to deliver something today while I wasn't home and I am guessing that is my purchase.

S
Wi-Fi Warriors
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After selecting the call button, that will redirect warranty status.

After verifying the warranty, that will redirect to the next step to reach technical support.

You can check with UPS through tracking number.

SURFboard Community Moderator Team

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