I had a problem with cable system which Xfinity fixed by running a new line. Once activated, my modem connected to the internet but I’m unable to sign in to the modem. I reset to factory default but it will not accept the default user id and password which came with modem (Admin / password). I need to access in order to reset my home network. I’ve tried unsuccessfully to contact anyone with Arris support for assistance or warranty. I need the modem for work ASAP so will be forced to purchase a new modem (which wiill not be this company brand) unless I can get help immediately.
This topic has been closed for comments
+41- Juggernaut
- 2275 replies
did you try the last 8 of the serial number for the password?
the password is case sensitive so keep that in mind.
You have the S33. What are you needinf to access it for?
Also you put you need help immediately. You’d be better off using the chat function or calling them through support versus using the community support forum then.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.