G34 keeps dropping internet

Hello McKee0505

                              Is your internet dropping on WIFI or on direct connection? If  this is on WIFI please check is this on 2.4 or 5G network?

                              When the slow speed is on WIFI you can try changing WIFI channel which will improve WIFI connectivity and speed. If other Wi-Fi sources such as neighboring wireless access points are using the same wireless channel, this may causes slow speed and  intermittent connectivity issues, even if the competing signal is relatively weak. Changing the wireless channel within the  gateway can improve connectivity.

                             Please follow the steps mentioned on below link to change WIFI channel

                             http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel

                            If this is also on direct connection we need to check the cable signal level of the modem which is on the modem interface.

It is on direct connection as well as wifi.

The intermittent issues continued with the direct connection.  I ordered a modem/router from Cox in order to assist with the troubleshooting and it went away.

Since you are experiencing with intermittent internet connection, could you share us the cable signal levels to assist you further.