Skip to main content
Solved

New G34 - need access to local web configuration console

L
The Many
Forum|alt.badge.img
  • LeoWThe Many
  • The Many
  • 2 replies

Hi,

I’m an IT consultant trying to set up a customers Arris Surfboard G34. The admin console also refers to it as SB8200.

 

I’m at home and can’t “Activate” the cable modem to get it on the Internet which is a requirement to using the setup app. So, I want to use the convention local web interface, only I can’t figure out how to get in for the first time. 

 

The included instructions say to use “admin” as the user ID and that the password will be “customized during first time web GUI access” This does not appear to be working. 

 

I've tried using 

admin/admin

admin/password

amin/last 8 digits of serial #

 

Nothing lets me in.

 

I have tried using the reset button to reset to factory defaults but it won’t auto configure the password even then the first time I bring up the console on 192.168.0.1.

 

Any help would be appreciated.

 

 

 

 

Best answer by LeoW

UPDATE:

After switching computer and browser I was able to set a password and log in. I was using an android tablet and Chrome. Perhaps something was not compatible.

 

 

 

View original
Did this topic help you find an answer to your question?

4 replies

L
The Many
Forum|alt.badge.img
  • LeoWThe Many
  • Author
  • The Many
  • 2 replies
  • Answer
  • November 4, 2023

UPDATE:

After switching computer and browser I was able to set a password and log in. I was using an android tablet and Chrome. Perhaps something was not compatible.

 

 

 

plemans
1 person likes this
  • plemans
    plemans
plemans
Juggernaut
Forum|alt.badge.img+41
  • plemansJuggernaut
  • Juggernaut
  • 2266 replies
  • November 4, 2023

Glad you hear you got it fixed. Might mark it solved so others aren’t still trying to fix it

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
L
1 person likes this
  • L
    LeoW
L
The Many
Forum|alt.badge.img
  • LeoWThe Many
  • Author
  • The Many
  • 2 replies
  • November 4, 2023

I would like to only I have no idea how. 

Where do I change the status? 

 

I will keep looking. 

 

 

 

W
The Certified
Forum|alt.badge.img+1
  • WayfinderThe Certified
  • The Certified
  • 4 replies
  • June 15, 2024

Using Windows 10 I had nothing but trouble setting up my Arris.  I finally gave up and returned it to the store-- and I’m a professional consultant with 35 years experience. The Arris website is out of date, they don’t answer support requests, and their local configuration software is years out of date and does not match their current hardware.    In my experience Arris is a zero-support company.

N
1 person likes this
  • N
    Neph

Reply


Most helpful members this week

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings