Just tried to set up our new G34 and cannot figure out how to reset the network name change the password or set up parental controls with the app. What am I missing?
Solved
New G34 Network Name Passord and Parental Controls
+1- The Many
- 7 replies
Best answer by SURFboard Support
Looks like the SB6190 was registered instead of the G36. We can fix this with the following steps.
- Remove the SB6190 from the app by tapping the Menu link on the top-left of the screen.
- Then tap the Remove Device option. Complete the removal process.
- On the SELECT YOUR DEVICE, select SURFboard Gateway ISP cable connected with integrated Wi-Fi.
- Select G36 model.
- If you previously accessed the G36 Web Manager, click on “Click here if you have previously installed with Web based UI portal” link. Otherwise, click the START INSTALL.
- Complete onboarding process.
SBC App setup with G36 for future reference: http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Wi-Fi-Cable-Modem-Setup
This topic has been closed for comments
- Wi-Fi Warriors
- 3818 replies
| Please follow the steps mentioned on the below article to check this setup http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Parental-Control-Setup |
+1- The Many
- 7 replies
There is no Network Management box available under Network tab in the app. See photo for reference
+1- The Many
- 7 replies
There is no Create User option in the app. See attached photo for reference.
+1- The Many
- 7 replies
SURFboard Moderator wrote:
| Please follow the steps mentioned on the below article to check this setup http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Parental-Control-Setup |
Please check additional comments
- Wi-Fi Warriors
- 3818 replies
Could you uninstall the SBC app and reinstall it again with different device and let us know whether you can locate my network option to configure the Wi-Fi credentials.
+1- The Many
- 7 replies
What type of device do you recommend? I only have the one new modem/router and my cell phone to download the app to.
- Wi-Fi Warriors
- 3818 replies
You can try with different mobile phone (either android or IOS) and also try with different Email address.
+1- The Many
- 7 replies
This did not work and is not a fix. The app is incomplete and does not have the functions you have provided as solutions.
- Wi-Fi Warriors
- 3818 replies
Have you tried to de-registered the account and re-registered the same on SBC app.
- Wi-Fi Warriors
- 114 replies
hummingbird0 wrote:
There is no Network Management box available under Network tab in the app. See photo for reference
Hello
In reviewing your screenshot of the Devices(2) screen, it appears a modem is registered with the SBC app. Please provide the screenshot of the Home screen so that I can provide additional steps to register the G36 with the SBC app.
- Wi-Fi Warriors
- 114 replies
- Answer
Looks like the SB6190 was registered instead of the G36. We can fix this with the following steps.
- Remove the SB6190 from the app by tapping the Menu link on the top-left of the screen.
- Then tap the Remove Device option. Complete the removal process.
- On the SELECT YOUR DEVICE, select SURFboard Gateway ISP cable connected with integrated Wi-Fi.
- Select G36 model.
- If you previously accessed the G36 Web Manager, click on “Click here if you have previously installed with Web based UI portal” link. Otherwise, click the START INSTALL.
- Complete onboarding process.
SBC App setup with G36 for future reference: http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Wi-Fi-Cable-Modem-Setup
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