I have a G36 I bought a little over two years ago that I use with Comcast. I haven't had any issues with the modem. The last 2 months I keep losing internet connection but still have the solid blue light. Only way to get internet back is to unplug and plug the power to the modem. This is getting ridiculous because there are some days I have to do this 5-6 times especially with my wife working from home. Anyone else having this issue. I hope I don’t have to replace this modem already.
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g36 keeps losing internet still has solid blue light
- The Many
- 1 reply
Best answer by SURFboard Moderator
Since you are experiencing intermittent internet connection, I would suggest changing the Wi-Fi channels if the issue is with the wireless connection.
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel
If you are experiencing both wired and wireless connections, I would suggest checking the cable signal levels.
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Cable-Signal-Levels
+1- The Many
- 6 replies
Does the modem feel very hot when it’s running? I’m having a very similar problem with my G34 and I have temporarily resolved the issue by pointing a fan directly at the modem. I went from disconnecting every 20 minutes or so to having no issues whatsoever. I’m waiting to hear back from customer support about how to resolve this.
- The Many
- 1 reply
It doesn’t feel very hot. It even goes down in the middle of the night when everyone is sleeping.
- The Many
- 1 reply
I have this exact same issue! I got my router in February on Amazon, so I’m outside of the return window. It worked fine for months and now it’s dropping the connection daily, multiple times a day. It’ll work after being reset, but then it’ll go out again overnight. I work from home & need a reliable internet connection! We’ve had 3 techs from Comcast come out & they’ve confirmed that it is not an internet signal issue. It’s fully on our end. They think an update might be necessary.
From other comments I’ve seen, there may have been an update back in November, but I don’t know how to access it. I don’t want to spend another $300 on something - I want this one to work or get a replacement!
- Wi-Fi Warriors
- 3636 replies
- Answer
Since you are experiencing intermittent internet connection, I would suggest changing the Wi-Fi channels if the issue is with the wireless connection.
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel
If you are experiencing both wired and wireless connections, I would suggest checking the cable signal levels.
http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Cable-Signal-Levels
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