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G34- Speeds over wifi are so very slow!

  • September 9, 2024
  • 1 reply
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The Many
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I have the G34 and We are having huge loss of speed over wifi. This has been an ongoing issue since we got the equipment and it is getting worse, not better. ( and of course, the warranty ended in Jan)

I had the internet prover ( cox  cable) come out and check for issues, but they  did not find anything on their side. 

The speed coming in to the modem/ router is 1g, but the speeds I get on wifi even standing right next to the router is 45 download and 36 upload. 

Is there anything I can do to trouble shoot and get the speed increased for wifi?

( I am not a tech person at all, so instructions in  simple step by step terms would be greatly appreciated 🙂 )

Best answer by SURFboard Moderator

Are you facing slow speed issue only on Wi-Fi or even with direct connections?

since this happening on Wi-Fi we would suggest you to try changing Wi-Fi channels will avoid interference and that will give better speed and connection.

Wi-Fi channel:  If other Wi-Fi sources such as neighboring wireless access points are using the same wireless channel, this may cause intermittent connectivity issues, even if the competing signal is relatively weak. Changing the wireless channel within the  gateway can improve connectivity.

http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Cable-Signal-Levels

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Wi-Fi Warriors
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Are you facing slow speed issue only on Wi-Fi or even with direct connections?

since this happening on Wi-Fi we would suggest you to try changing Wi-Fi channels will avoid interference and that will give better speed and connection.

Wi-Fi channel:  If other Wi-Fi sources such as neighboring wireless access points are using the same wireless channel, this may cause intermittent connectivity issues, even if the competing signal is relatively weak. Changing the wireless channel within the  gateway can improve connectivity.

http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Cable-Signal-Levels

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