I bought G36 modem in May 2024 and have been having no problem till about a month ago. Now I have to disconnect and connect the power several times daily. The streaming on my TV’s last only about 15-20 minutes after which there is no streaming and the screen states there a Network problem and to disconnect and reconnect the power source to the Modem. My internet provider is Xfinity. Some of the letters in the Surfboard community from 1 year ago,state that Arris is working on an update. Do they have an update? If so how can I get it. Is this a problem with Arris or Xfinity?
Solved
Network Connectivity problem with G36 Modem
- The Many
- 1 reply
Best answer by needSB8200help
What firmware version are you using?
According to Xfinity there is a bug in version AR01.04.028.01.01_040121_724.NCS.20.X2
They pushed an update late last year sometime that fixes the intermittent connection losses.
its this one
AR01.05.020.04.01_083123_735.NCS.20
I think the gateway address is 192.168.0.1 for the G36
This topic has been closed for comments
+41- Juggernaut
- 2266 replies
do you have a copy of the cable connections page (shows upstream/downstream) info? Take a screensnip of that. Usually its a ISP connection issue but not always
+1- The Many
- 11 replies
- Answer
What firmware version are you using?
According to Xfinity there is a bug in version AR01.04.028.01.01_040121_724.NCS.20.X2
They pushed an update late last year sometime that fixes the intermittent connection losses.
its this one
AR01.05.020.04.01_083123_735.NCS.20
I think the gateway address is 192.168.0.1 for the G36
- The Many
- 1 reply
I called Arris Tech support and the person walked me through the problem. I had to reset the modem and he also changed the frequency. It took about an hour. This happened a week ago and after about 4 days, I had to reset the Modem on my own after which so far I have had no problem. Having my fingers crossed.
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