I bought a new Canon printer because my old one (10-ish years old) worked on the wrong mghz level. How do I connect my new printer to the modem?
I’m having trouble with other stuff too, like the SimpliSafe alarm system and Honeywell thermostat. Please advise.
Best answer by SURFboard Moderator
Normally, the printers are compatible with the 2.4GHz Wi-Fi band, so we recommend trying to connect your printer to the 2.4GHz network.
If you're still unable to connect, we suggest adjusting the security settings for the 2.4GHz network. You can do this either through the SURFboard Central app (if it’s already set up) or through the web-based interface (GUI).
For your reference, please follow the setup guide provided in the link, which has the steps to change the security type either through the SURFboard Central app or via the web-based interface (GUI).
Could you please help us with your product’s model number?
The Surfboard is a DOCSIS 3.1 WiFi Cable Modem G34
I’m trying to connect it to a Canon printer TR4720 (among other things), if that’s of any help.
Normally, the printers are compatible with the 2.4GHz Wi-Fi band, so we recommend trying to connect your printer to the 2.4GHz network.
If you're still unable to connect, we suggest adjusting the security settings for the 2.4GHz network. You can do this either through the SURFboard Central app (if it’s already set up) or through the web-based interface (GUI).
For your reference, please follow the setup guide provided in the link, which has the steps to change the security type either through the SURFboard Central app or via the web-based interface (GUI).
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
