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cant launch web interface through SBC app on G34

R
The Many

Thank you fir your fast response.  Please know Im very low techArris Surfboard  G 34

Best answer by SURFboard Moderator

Normally, when you try to access the GUI web portal, a warning alert may appear. However, there's no need to worry—this is a false alert and does not pose any security risk.

To access the web interface, open any web browser and enter 192.168.0.1 in the address bar. This will redirect you to the Arris SURFboard login page.

If you’ve previously set up the SURFboard Central (SBC) app, the GUI portal will prompt you to enter your email address and password.

To retrieve your login credentials:

  1. Open the SBC app.

  2. Go to the home page and tap the menu bar.

  3. Select Web Interface Page.

  4. Scroll down to find the login credentials for the GUI portal.

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RCurious735
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3 replies

S
Wi-Fi Warriors
Forum|alt.badge.img+42

Are you having any trouble accessing the Surfboard Central app?

SURFboard Community Moderator Team
R
The Many
  • Ruth FofanaThe Many
  • Author
  • The Many
  • 3 replies
  • April 6, 2025

Sorry for delay, but I have hand/ finger issues can’t always type. Installed  the app but it cannot access web interface . and when I attempt to access interface on Safari or chrome , it gives unsafe website warnings and blocks, says invalid address, or risky credential and unsecure website, you have to ignore the warnings and proceed.  I went  through the same  process with a telephone support tech using chrome.  

RCurious735
S
Wi-Fi Warriors
Forum|alt.badge.img+42

Normally, when you try to access the GUI web portal, a warning alert may appear. However, there's no need to worry—this is a false alert and does not pose any security risk.

To access the web interface, open any web browser and enter 192.168.0.1 in the address bar. This will redirect you to the Arris SURFboard login page.

If you’ve previously set up the SURFboard Central (SBC) app, the GUI portal will prompt you to enter your email address and password.

To retrieve your login credentials:

  1. Open the SBC app.

  2. Go to the home page and tap the menu bar.

  3. Select Web Interface Page.

  4. Scroll down to find the login credentials for the GUI portal.

SURFboard Community Moderator Team
R
1 person likes this
  • R
    Ruth Fofana

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