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Question

G34 “secondary home” and password fail?

  • May 5, 2025
  • 1 reply
  • 19 views

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I have the G34. I set it up about three months ago. I logged back in about six weeks ago to edit the Wi-Fi broadcast name. I went to log into the router yesterday and the password that I used initially and six weeks ago no longer works. I also noticed on that login screen that the router has a “primary home“ a “secondary home“ and a “guest“ network. CONTEXT: I have only logged in via 192.168.0.1, not the buggy surfboard app.

Question 1: I don’t recall the router having a “secondary home“ SSID before. Is this normal and I just am not remembering it?

Question 2: Any explanation for why the password that was used successfully twice suddenly doesn’t work anymore other than tampering?

Question 3: Instead of doing a full reset to gain access to the router, is there a “forgotten password” option so I can preserve and investigate any logs or see what is occurred recently?

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1 reply

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The G34 has a secondary and guest network configured by default, but they are disabled. You need to log in and enable them to use these networks.

If you are confident that you are using the correct password to log in to the web-based interface (GUI), try logging in through a different browser and clearing cookies and cache, as this often resolves login issues.

Please note, there is no "forgot password" option for the web-based interface (GUI). If you are unable to access the GUI with your password, a factory reset would be the last resort. This will revert all configurations on the G34 to their default state, allowing you to create a new password upon logging in again.


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