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Installation problem , No cable on G34


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I just purchased a surfboard Wi-Fi cable modem AX 3000. I am trying to install it, but I do not have a cable coming into the house. All I have is Cat five cables coming in. How do I connect the cable modem to the Cat5 wiring coming in?

Best answer by SURFboard Moderator

Could you please confirm the name of your internet service provider? You mentioned that there is only a CAT 5 cable is connection, which suggests it might be a fiber connection—could you please confirm that as well?

If it is indeed a fiber connection, please note that a CAT 5 cable typically supports speeds only up to 100 Mbps, as it has a maximum capacity of 100 Mbps under ideal conditions.

Additionally, if your internet service is delivered via fiber and not through a coaxial connection, we recommend switching the G34 to router mode, since the G34 functions as both a modem and a router.

Please refer to the link below for instructions on how to change the G34 to router mode.

http://arris.force.com/consumers/articles/knowledge/G34-G36-Wi-Fi-Router-Mode

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Could you please confirm the name of your internet service provider? You mentioned that there is only a CAT 5 cable is connection, which suggests it might be a fiber connection—could you please confirm that as well?

If it is indeed a fiber connection, please note that a CAT 5 cable typically supports speeds only up to 100 Mbps, as it has a maximum capacity of 100 Mbps under ideal conditions.

Additionally, if your internet service is delivered via fiber and not through a coaxial connection, we recommend switching the G34 to router mode, since the G34 functions as both a modem and a router.

Please refer to the link below for instructions on how to change the G34 to router mode.

http://arris.force.com/consumers/articles/knowledge/G34-G36-Wi-Fi-Router-Mode


I need help with the activation 


Forum|alt.badge.img+42

Could you please confirm whether your internet service provider uses a coaxial connection or a fiber optic connection?


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