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Question

G18无法开启家长设置

H
The Many
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我购买了G18，通过Xfinity的b连帮助已连接网络

我需要启动家长设置，但是总是提示当前网络无法访问

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4 replies

S
Wi-Fi Warriors
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Unfortunately, we provide support only in English. Could you please send us your query or complaint in English so we can assist you further?

SURFboard Community Moderator Team
H
The Many
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  • haixiaThe Many
  • Author
  • The Many
  • 2 replies
  • June 19, 2025

Wi-Fi is available, but the SURFboard can never connect to the Internet, and the parental control cannot be activated.

H
The Many
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  • haixiaThe Many
  • Author
  • The Many
  • 2 replies
  • June 19, 2025

How to set the daily offline time on G18? I want to set the network to be disconnected from 10:00 pm to 7:00 am the next day.

S
Wi-Fi Warriors
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This falls under parental control. To do this, please refer to the link below where you can find the steps to cut off internet access for a certain amount of time.

http://arris.force.com/consumers/articles/knowledge/G18-G20-Parental-Control-Block-Internet-Access

SURFboard Community Moderator Team

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