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g34 new won't connect to printer

  • July 27, 2025
  • 1 reply
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Just purchased a Arris g34 got hooked up but won't connect my HP printer envy 4500. I have tried everything and ready to go back to my Netgear this is ridiculous 

Best answer by SURFboard Moderator

Most printers connect using the 2.4 GHz network, and they typically work best when the 2.4 GHz encryption method is set to medium.

Please refer to the link below for instructions on how to change the encryption method for the 2.4 GHz network:

https://arris.my.salesforce-sites.com/consumers/articles/knowledge/G34-G36-Unable-to-Connect-to-the-Wi-Fi-Network

Once the encryption method has been updated, check whether the printer is able to connect to the 2.4 GHz network.

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1 reply

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Most printers connect using the 2.4 GHz network, and they typically work best when the 2.4 GHz encryption method is set to medium.

Please refer to the link below for instructions on how to change the encryption method for the 2.4 GHz network:

https://arris.my.salesforce-sites.com/consumers/articles/knowledge/G34-G36-Unable-to-Connect-to-the-Wi-Fi-Network

Once the encryption method has been updated, check whether the printer is able to connect to the 2.4 GHz network.