I have a similar issue where the app wants me to set up the device (g36) again. I am online but cannot access 192.168.0.1 to change the network name and password. also none of the attached web links to the online help is available. My internet provider is xfinity.
Best answer by SURFboard Moderator
When you connect your devices to the default Wi-Fi, do you get an internet connection?
You can change the Wi-Fi network in two ways:
Using the Surfboard Central app: Set up the app using the default Wi-Fi network.
Using the web interface (GUI): Access the GUI through a web browser to configure the gateway
For the surfboard central app setup, please refer the below link
To use the web interface (GUI) method, please visit the following link to access the GUI. The first time you log in, you will be prompted to create a password. After that, you can change the network credentials.
When you connect your devices to the default Wi-Fi, do you get an internet connection?
You can change the Wi-Fi network in two ways:
Using the Surfboard Central app: Set up the app using the default Wi-Fi network.
Using the web interface (GUI): Access the GUI through a web browser to configure the gateway
For the surfboard central app setup, please refer the below link
To use the web interface (GUI) method, please visit the following link to access the GUI. The first time you log in, you will be prompted to create a password. After that, you can change the network credentials.
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