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SBG8300 no 2ghz or brief then out 2ghz SSID


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SBG8300 been working okay… but noticed the 2.4Ghz SSID might appear, and might not appear.

If I reboot the SBG8300 after a while it might appear for a few seconds on SSID list, then go away.

If you connect a hardwire and login to admin page you can see that the Broadcast SSID is set to Broadcast. There are SO MANY posts on this exact topic hard to keep track, and the answers are all pretty poor. Answers like do a hard reset on the modem, which I would have to do and reconfigure monthly - not  a good answer. Or the answer to go in and set it to Broadcast. That one came from a NewBie just trying to rack up points. Why are SO MANY SBG8300 failing to broadcast the SSID for the 2Ghz band ? Sounds like a firmware problem to me. And I own this, so it is not monitored or updated by my ISP. Alike others here, my smart home Iot devices all stopped working when this problem started. 

Best answer by SURFboard Moderator

Since only the 2.4GHz network is disappearing, it could be due to Wi-Fi interference. However, if there are interferences, they should also affect the 5GHz band.

In this scenario, we recommend changing the Wi-Fi channels only for the 2.4GHz network and then monitoring the connection.

For your reference, please refer to the link below on how to change the Wi-Fi channels.

http://arris.force.com/consumers/articles/knowledge/SBG8300-Changing-the-Wi-Fi-Channel

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6 replies

plemans
Juggernaut
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  • Juggernaut
  • 2298 replies
  • June 26, 2025

Are you using the combine ssid option? 

If you do, check with a ssid scanner (not the built in one) to see if the 2.4ghz stays broadcasting with that enabled. 


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Does the 2.4GHz network disappear on any particular device or all devices? If it disappears on all devices, does the 5GHz network also disappear?


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  • Author
  • The Many
  • 3 replies
  • July 7, 2025

Plemans, the way I found to scan wifi is using an Android device with a wifi scanner that can monitor signal strength and channels. Very helpful when configuring in a neighborhood or building with competing routers. But to answer, the SBG8300 stops broadcasting  on 2ghz. The SSID acts like it  is hidden. So all devices do not see it, but technically could connect as long as the device can connect to a hidden network. Most of my cameras, garage door opener, door locks, all go offline. After going into the SBG8300 and attempting to turn off then back on again ghe 2ghz for hidden/not-hidden and monitoring it to see if it will broadcast again, when it eventually shows up on a acan, them the devices work again. The most frustrating thing is that if you simply search SBG8300 2ghz and either problems or stops broadcasting there are too many posts on thos, it appears to be common, and for those of use using i o t devices we need 2 ghz. So to the other post from moderator, I hope I ansered your question, the SSID for 2ghz coming out of the SBG8300 cannot be seen by any devices. All devices can no longer see it. . 


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  • Author
  • The Many
  • 3 replies
  • July 7, 2025

moderator, the 5ghz SSID continues  to work with  no problems. And as phones, TVs, tablets, laptops, computers can use 5ghz most people might not notice any problems. But ALL of the smart home devices like switches, lights, locks, cameras, leak monitors, water valves, and literally everything else uses only 2ghz, and when that stops working the whole house  stops working. 


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  • Author
  • The Many
  • 3 replies
  • July 7, 2025
SURFboard Moderator wrote:

Does the 2.4GHz network disappear on any particular device or all devices? If it disappears on all devices, does the 5GHz network also disappear?

the 5ghz does not disappear. 


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Since only the 2.4GHz network is disappearing, it could be due to Wi-Fi interference. However, if there are interferences, they should also affect the 5GHz band.

In this scenario, we recommend changing the Wi-Fi channels only for the 2.4GHz network and then monitoring the connection.

For your reference, please refer to the link below on how to change the Wi-Fi channels.

http://arris.force.com/consumers/articles/knowledge/SBG8300-Changing-the-Wi-Fi-Channel


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