I have purchased a Arris SBG 7400AC2 modem and our Vonage VOIP service is experiencing audio issues ; no audio from calling party regardless of service they are using (VOIP, LL, mobile)
Solved
Vonage VOIP audio issues while connecting with SBG7400ac2
- The Many
Best answer by SURFboard Moderator
In this case if you are able to access proper internet connection from SBG7400AC2 without any intermittent or latency issue on the other devices connected to the modem network that shows your modem works fine and so you need to check with the Vonage support team to help you on this. Or if you face any issue on the modem network please try restarting the modem and the Vonage device and set it up then monitor the connection.
This topic has been closed for comments
- Wi-Fi Warriors
- 3642 replies
- Answer
In this case if you are able to access proper internet connection from SBG7400AC2 without any intermittent or latency issue on the other devices connected to the modem network that shows your modem works fine and so you need to check with the Vonage support team to help you on this. Or if you face any issue on the modem network please try restarting the modem and the Vonage device and set it up then monitor the connection.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.