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Question

Why does my SB8200 not have an event log


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Tried different browsers and my event log page is empty.   It formats but has no log whatsoever.   Anyone know why?

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4 replies

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If the modem went through the outage on the service provider end or a factory reset performed on the modem will remove the event logs which has been stored on the modem GUI or interface. you can check the page after 24hrs for any.


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  • Author
  • The Many
  • 11 replies
  • March 13, 2024

Thanks.   Modem hasn’t been able to display an event log for days now.   I’ll try a POR and maybe a factory reset and see what happens. 


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  • Author
  • The Many
  • 11 replies
  • March 20, 2024

Just an update.   I sometimes get an event log.   Sometimes I also get the GUI version of the log but sometimes I just get a text version of the log.   Still its an event log.   I find the 8200 GUI no where close to the reliability of my older SB modem.  

My plan right now is to replace F connectors and maybe pull R6 all the way from outside interface box to the cable modem in my TV room.   Then test the cables.  


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Let us know if the same problem persists even after replacing the cable.


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