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Warranty Claim for SBG8300


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How does one go about filing a warranty claim for a failed Arris SBG8300 cable modem please? Thank you for your time and any helpful information you may be able to provide me with.

Best answer by SURFboard Moderator

Hello chevys1022

                               For warranty claim you need to contact our Arris tech support team to check on your modem and to process the warranty claim if needed so you can use arris.com/consumersupport to reach out.

Let us know if this helps

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2 replies

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Hello chevys1022

                               For warranty claim you need to contact our Arris tech support team to check on your modem and to process the warranty claim if needed so you can use arris.com/consumersupport to reach out.

Let us know if this helps


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  • The Certified
  • 4 replies
  • June 30, 2023

I purchased my 8300 modem on July 16 2021. It now June of 2023 and they will not honor a 2 year warranty. Getting technical support with this company is real nose bleed. Worst customer support I have run into for many years. Why don’t you honor your warranty promise???


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