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SBG8300 shows Online and WiFi lights on after Co-axial cable disconnected

E
The Many
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Hi,

I have an SBG8300.

My internet was down this morning, but the online and Wi-Fi lights were illuminated. I tried in connecting and reconnecting the power. No luck. Then I tried resetting with a paper clip. I held the button down for a minute (timed). Nothing happened. The lights stayed on the whole time. When I disconnect the internet cable (the power cable is the only thing left plugged in), the online and wifi lights are still illuminated. Even if I power cycle, the second I plug the power cable in, it says I have wifi, even without the wifi cable.

I’m at a loss for what to do here. Is there another way to reset my device? Do I just need to buy a new one?

Best answer by SURFboard Moderator

 

Hello eric28446,

Could you let us know did you try Reset without co-axial cable ?

Also, hardwire the modem and check IPV4 address 

For further assistance reach to the link provided below:

arris.com/consumersupport.

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2 replies

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • 2216 replies
  • June 21, 2023

If you disconnect the coax from it, then reset it while its powered on, what happens? (with coax off)

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
S
Wi-Fi Warriors
Forum|alt.badge.img+42

 

Hello eric28446,

Could you let us know did you try Reset without co-axial cable ?

Also, hardwire the modem and check IPV4 address 

For further assistance reach to the link provided below:

arris.com/consumersupport.

SURFboard Community Moderator Team

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