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No internet upon SBG8300 activation

T
The Many
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I worked with Xfinity to setup my new SBG8300 but can’t connect to internet.  Is that an Xfinity issue?  Thank you.

 

Best answer by SURFboard Moderator

Hello tsgawlak

                          In this case to proceed further we need more details to assist you better

                          » LED light status on the modem

                          » Do you have devices connected to modem WIFI network?

                          » On Xfinity application what is the modem status is that online or offline?

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2 replies

S
Wi-Fi Warriors
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Hello tsgawlak

                          In this case to proceed further we need more details to assist you better

                          » LED light status on the modem

                          » Do you have devices connected to modem WIFI network?

                          » On Xfinity application what is the modem status is that online or offline?

SURFboard Community Moderator Team
T
The Many
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  • tsgawlakThe Many
  • Author
  • The Many
  • 1 reply
  • October 28, 2023

Xfinity ultimately helped me resolve.  Thank you.

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