All the Ethernet ports keep going offline (no lights). I power cycle the modem it’s good for a few minutes and the ethernet ports go offline again. How do I open an RMA to get the modem replaced?
Solved
G34 Ethernet ports keep going offline.
- The Many
Best answer by SURFboard Moderator
In this case please try doing a hard reset on the modem without coax cable for 30secs and then check for the lights on the modem ethernet ports. If still issue persist please do reach out to Arris.com/consumersupport for further assistance if your modem is under warranty.
This topic has been closed for comments
- Wi-Fi Warriors
- 3719 replies
- Answer
In this case please try doing a hard reset on the modem without coax cable for 30secs and then check for the lights on the modem ethernet ports. If still issue persist please do reach out to Arris.com/consumersupport for further assistance if your modem is under warranty.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.