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Question

intermittent internet connection on G34


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Mine has intermittent connection call xfinity and said that my g34 is not receiving the full signal and to get ahold of manufacturer

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9 replies

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Felix1223 wrote:

Mine has intermittent connection call xfinity and said that my g34 is not receiving the full signal and to get ahold of manufacturer

Could you please help us with your subscribed speed plan from your internet service provider?


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  • Author
  • The Many
  • 5 replies
  • April 28, 2025

1100 gig plan on xfinity 


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G34 supports a maximum speed of 1 Gbps.

Could you please confirm whether the intermittent issue is occurring over a wired or wireless connection?


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  • Author
  • The Many
  • 5 replies
  • April 29, 2025

 Both 


plemans
Juggernaut
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  • Juggernaut
  • 2275 replies
  • April 29, 2025

got a copy of the event logs and the cable connections page? That shows the connection back to the isp. 


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  • Author
  • The Many
  • 5 replies
  • April 29, 2025

Not allowing me to upload pics


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  • Author
  • The Many
  • 5 replies
  • April 29, 2025

T3 time out. No ranging response received.

Code 7

Unicast maintenance ranging attempted- no response


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Since you're experiencing intermittent internet issues on both wired and wireless connections, I recommend checking the cable signal levels to ensure they're all within the proper range.

http://arris.force.com/consumers/articles/knowledge/G34-G36-Cable-Signal-Levels


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  • Author
  • The Many
  • 5 replies
  • April 30, 2025

Sending it for replacement thanks 


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